Our mission is to provide our customers with a product that meets all requirements for craftsmanship, user friendliness, and performance in the field, on time, and in a professional manner. All associates within the organization are charged with the responsibility of upholding product and service quality as the highest priority, achievement of quality objectives, and continual improvement of our quality management system.

Please check one of the following which best describes your satisfaction with the product and services you received from Garrett Container Systems, Inc. (GCS).

1) How was your initial communication with GCS?

 

Poor Average Excellent

2) Was the sales/marketing representative helpful and courteous?

 

Poor Average Excellent

3) Was product information and pricing accurate and easily understandable?

 

Poor Average Excellent

4) Was product recieved on time?

 

Poor Average Excellent

5) Was shipping, handling, and packaging adequate?

 

Poor Average Excellent

6) Was outward appearance to the customer's satisfaction?

 

Poor Average Excellent

7) Was structural integrity satisfactory?

 

Poor Average Excellent

8) Was product cost effective?

 

Yes No

9) Is customer service to the customer's satisfaction?

 

Poor Average Excellent

10) How was your overall experience with GCS?

 

Poor Average Excellent

11) Would you recommend GCS to others?

 

Yes No

12) Optional Information

 

Name: Company:

Comments:

Customer satisfaction is one of the most important elements in the continuous growth of Garrett Container Systems, Inc. Your feedback and comments are important to the "Continuous Process Improvement" our company has set forth to maintain you as a valuable and important customer. Your comments are welcome and appreciated.